Can I choose where the ashes are returned?
Yes. Once the cremation has taken place, we will contact you to arrange the collection or return of the ashes, depending on your preferences.
How can I be sure the ashes returned are those of my loved one?
You can be completely reassured that strict identification and tracking procedures are followed throughout the entire cremation process. These procedures ensure that the ashes returned to you are solely those…
Where will my loved one be cared for before the cremation?
Your loved one will be cared for in one of our chapels of rest, located in Exeter, Exmouth, or Honiton. We will discuss the most suitable location with you and…
Which crematorium will be used for the cremation?
We use the crematoria closest to our locations, which are Exeter and East Devon Crematorium in Whimple. We will advise you which crematorium will be used when making the arrangements.
Can I visit my loved one before the cremation?
Yes, absolutely. We understand how important it can be to spend time with a loved one before saying goodbye. We can dress them in their own clothing, and visits to…
What happens to personal belongings and jewellery?
Any personal belongings, including jewellery such as wedding rings, can remain with your loved one while they are in our care. If you would like these items returned to the…
Can I pay for a direct cremation in advance?
Yes. We are approved representatives of Golden Charter, an FCA-regulated funeral plan provider. A prepaid funeral plan allows you to arrange and pay for your direct cremation in advance, giving…
Are prepaid direct cremation plans available?
Yes. We offer prepaid funeral plans, allowing you to arrange and pay for your cremation in advance, helping to provide peace of mind for you and your family.
Can I still celebrate my loved one’s life?
Absolutely. Many families choose to hold a memorial service, celebration of life, or scattering ceremony after the cremation, allowing them to remember their loved one in a way that feels…
Will my loved one be treated with dignity and respect?
Yes. Every person entrusted to our care is treated with the utmost dignity, compassion, and respect throughout the entire process.